HDNL Manages Thousands of GPRS Mobile Devices with Wavelink Avalanche

Rod Anderson
SNG PR for Wavelink
801-208-1100
rod.anderson@sng.com
www.sng.com

Adrian Lawson/Kirsty Davey
Ryzex Plc
T: +44 (0) 844 875 0115
E: adrian.lawson@ryzex.com/Kirsty.davey@ryzex.com

Wavelink partner, Ryzex, helps the United Kingdom’s largest package delivery and collection services company reduce costs and simplify operations through the remote management of their mobile devices.

MIDVALE, UTAH — Sept. xx, 2009 — As one of the United Kingdom’s largest home delivery and collection services companies, Home Delivery Network Ltd. (HDNL), has the challenge of managing its mobile technology infrastructure that provides full track and trace visibility to its staff and customers.  In order to quickly and easily manage the 5,000 ruggedized mobile devices remotely, HDNL has selected Avalanche Mobility Center™ (MC) from industry-leader Wavelink® (www.wavelink.com).

HDNL uses thousands of Intermec CN3 rugged mobile devices to manage its deliveries and tracking requirements throughout the UK. The rugged devices are used to pick up job schedules, maximize delivery efficiencies and collect proof of delivery signatures from customers. With the help of its trusted advisor, Ryzex, HDNL has completed its deployment of Wavelink software and now leverages the solution to push out configuration and security updates. 

“The management of such a large number of mobile devices has always been a challenge for us, and with so many devices being used for such a wide range of mission-critical applications, it became overwhelming to manage all of the regular software updates,” said Dave Picking, director of systems and integration for HDNL. “By leveraging the Wavelink solution, individual devices can also be rebooted, monitored and tracked remotely. Being able to manage and update thousands of devices remotely is a huge advantage to us, making the process quicker, easier and far less costly.”

Picking continued by saying, “We have already seen a great return on our investment. Being able to distribute software and transmit updates remotely is extremely valuable. This is a true end-to-end solution from an industry leader.”

Recalling thousands of devices from the field every time an update was necessary was simply not an option for HDNL. The option would have been too time consuming and would have resulted in reduced productivity and worker downtime. HDNL therefore decided to look for a mobile device management solution.

HDNL turned to Ryzex (http://uk.ryzex.com), a Wavelink channel partner. Ryzex has extensive experience and knowledge in handheld mobile devices and mobile device management and was well positioned to make recommendations for the best solution. Avalanche MC was implemented based on its ability to seamlessly update and manage all of the wireless devices while leaving them out in the field.

HDNL purchased 5,000 Wavelink licenses with a three-year software and hardware maintenance package, which includes 24-hour telephone support. Ryzex also packaged it as a managed service for HDNL.

“As a solutions-based company, Ryzex took a consultative approach and then recommended a proven solution with functionality and capability that far surpassed other options,” said Picking.  “As part of the evaluation process, we heard firsthand from another customer using Wavelink Avalanche MC that it had brought great benefits to their global network of handheld devices.”

Wavelink, which has a global install base of more than four million devices, allows software updates to the entire network of field-based mobile technology without HDNL having to touch one single device. By leveraging the Wavelink solution, individual devices can also be rebooted, monitored and tracked remotely. Being able to manage and update thousands of devices remotely is a huge advantage to HDNL, making the process quicker, easier and far less costly.

For more information about Wavelink Avalanche MC, please visit http://www.wavelink.com/products/avmc.aspx.

About Wavelink
Founded in 1992, Wavelink Corporation is the leading provider of multi-vendor mobile application development and mobile device and infrastructure management software. Wavelink’s technology solves the unique challenges involved in deploying, managing and controlling auto-ID data collection (AIDC) systems and RFID, and facilitates peak performance from frontline staff. Wavelink’s emulation product family is the industry standard in providing host connectivity solutions. More than 10,000 companies in the retail, manufacturing, government and logistics industries rely on Wavelink to accelerate application delivery, reduce device management and support costs, and tighten network security. For more information, please visit www.wavelink.com or call 888-697-9283 from the USA and Canada or +800-9283-5465 outside the USA and Canada.

About Ryzex
More than 6000 customers worldwide rely on the Ryzex products and services that allow them to receive FullUse® of their bar code, RFID and automated data collection systems, thereby increasing productivity, reducing costs and improving return on investment.  Ryzex’s products include systems analysis, installation and integration services, wireless networking, new data collection equipment, refurbished equipment, rental programmes, service and repair, and legacy equipment supply and support. Ryzex sells equipment from all major data collection vendors. In business since 1989, Ryzex has more than 350 employees in sales, service, and repair operations across North America and Europe. For more information please visit www.ryzex.com or call +44 (0) 870 413 4444.

###

Wavelink is a registered trademark and Avalanche Mobility Center is a trademark of Wavelink Corporation. All other trademarks are the property of their respective owners.